Help, in plain words.
Setup steps and answers for the router and the app. Can't find yours? Write to us.
Set up in three steps
Plug the router into your modem, open the app, and scan the code on the router. Then create a profile for each person.
Setup questionsSomething not working
Restart the router, then open the app. If the problem stays, check the questions below before contacting us.
TroubleshootingTalk to a person
Write to support@securitytouch.example with your router's serial number. We reply within one working day.
Email supportCommon questions
A sign-in request I don't recognise
Open the request in the app to see whose profile it uses and what device it came from. If you don't recognise it, block it. You can always approve it later.
A device can't get online
Nobody is signed in on it yet. Sign in with a profile. If the sign-in needs approval, a parent or owner approves it in the app.
My guest can't connect
Check that the guest code hasn't expired. Create a new one from the Guests screen and share it again.
I forgot my admin password
Use "Forgot password" in the app. If you can't reset it, hold the reset button on the router for ten seconds to start setup again. This restores factory settings.
How do I remove someone's access?
Open the person in the app and choose Remove access. Their profile loses access, and so does every device they signed in on.
Can two people manage the same router?
Yes. Invite another parent or manager from the People screen and choose their level of access.